joiy9's Privacy Policy

This Privacy Policy ("Policy") relates to the joiy9 platform and all its associated services. When you use joiy9's website or services, you are considered to have agreed to the terms of this Policy. We give the highest priority to the privacy of users in Bangladesh and are committed to protecting your information.

joiy9, as a secure and reliable online gaming platform, follows SSL encryption and the most up-to-date data protection practices. Please read this policy carefully, as it contains important information about your rights and our responsibilities.

joiy9 collects certain types of information to provide its services, ensure security, and improve the user experience. The types of information collected are described below.

1.1 Information Provided at Registration

When you create an account, the information you provide may include:

• Full name and date of birth
• Email address and mobile number
• Residential address and district
• National ID number (if required for verification)
• Payment method details (bKash, Nagad, Rocket, Upay or bank account number)

1.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device information
• Browser type and operating system
• Date and time of access to the platform
• Pages visited and activity logs
• Data collected through cookies and similar technologies

1.3 Transaction Information

For financial transactions, we store deposit and withdrawal history, transaction amounts, and payment method details. The minimum deposit at joiy9 is ৳200 and the minimum withdrawal is ৳1,000.

joiy9 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that improve your browsing experience.

3.1 Types of Cookies

• Essential Cookies: Necessary for the basic functioning of the platform. These are used to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings, such as language selection.
• Analytics Cookies: Collect anonymized data to understand website traffic and usage patterns.
• Security Cookies: Used to prevent fraud and unauthorized access.

3.2 Cookie Control

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may disrupt some functions of the platform.

joiy9 never sells or rents your personal information. Information may be shared only in the limited circumstances listed below, and only to the extent necessary:

4.1 Service Provider Partners

We work with trusted third parties to handle functions such as payment processing (bKash, Nagad, Rocket, Upay), technology services, and security verification. These partners receive only the information needed for their specific tasks and operate under strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed to comply with court orders, government directives, or applicable law. In such cases, we share the minimum amount of information possible.

4.3 Platform Security

Information may be shared as needed to protect the rights, property, or safety of joiy9 and its users.

4.4 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. Users will be informed in advance in such cases.

joiy9 follows the highest industry standards to ensure the security of your information. Our security measures include:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, making it practically impossible for third parties to intercept your information.
• Firewall Protection: Our servers are protected by advanced firewalls that prevent unauthorized access.
• Two-Factor Authentication: An additional layer of security for account access is provided as an optional feature.
• Regular Security Testing: Our systems are tested through regular security audits.
• Strict Access Controls: Staff can only access the information necessary to carry out their own responsibilities.
• Data Backup: Information is preserved through secure encrypted backups.

joiy9 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

6.1 Account Information

Retained while your account is active and for a set period after the account is closed to meet legal obligations.

6.2 Financial Information

Transaction records are retained for a specified period as required by law. This helps with resolving account disputes and provides legal protection.

6.3 Usage Logs

System usage logs are retained for a limited period for security analysis. After this period, they are automatically deleted.

6.4 Data Deletion Requests

If you wish to close your account and request deletion of your data, contact [email protected]. Information retained beyond legal obligations will be deleted as soon as possible.

As a joiy9 user, you have certain important rights regarding your own personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: If any of your information is incorrect, you can request that it be corrected.
• Right to Deletion: In certain circumstances, you can request that your information be deleted, though this may not be possible if legal obligations exist.
• Right to Restrict Processing: In certain cases, you can request that processing of your information be limited.
• Right to Portability: You can request to receive your information in a common format.
• Right to Object: You can object to certain types of processing of your information.

To exercise these rights, write to [email protected] or contact us through live chat. We will respond to your request as soon as possible, generally within 30 days.

joiy9 is an online gaming platform for users aged 21 and above only. We do not intentionally collect any personal information from minors.

Through an age verification process at registration, we ensure that only adults can use the platform. If we become aware that information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

joiy9 may update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:

9.1 For Significant Changes

If there are material changes to the collection, use, or sharing of information, we will send advance notice to your registered email and the update will be prominently announced on the website.

9.2 For Minor Changes

For language clarifications or minor edits, the "Last Updated" date at the top of the page will be changed.

9.3 Your Consent

Continuing to use the platform after updated policy is published will be considered as your agreement to the new policy. If you do not agree to the new terms, contact us to close your account.

If you have any privacy-related concerns or complaints, we take them seriously and work to resolve them promptly.

10.1 How to File a Complaint

Send any privacy-related complaints with full details to [email protected]. We will provide an initial response within 7 (seven) business days of receiving your complaint.

10.2 Resolution Timeframe

Most complaints are resolved within 30 days depending on complexity. If more time is needed in special circumstances, you will be informed in advance.

10.3 Live Chat Support

For urgent privacy matters, you can use our 24/7 live chat support, where assistance is available in Bengali.